PROGRESS REPORT – 07/07/15
BT have now agreed to meet with us and Digital Scotland. You can help us to gather evidence to present by competing our short survey if you have any of the following concerns:
1. The date for superfast broadband coming to your area has been moved back
2. Your neighbours get superfast broadband but you don’t
3. BT has not yet told you if you will or will not get superfast broadband
4. You have superfast broadband but it is still slow
PROGRESS REPORT – 06/07/15
BT responded to our petition on Friday as follows:
“We’re surprised that the Rural Parliament have taken this action as they haven’t approached the Digital Scotland team to discuss their issues.
New locations are announced in a series of phases as the roll-out progresses. The reason for this phased approach is to ensure that the information we make public is as accurate and up-to-date as possible and we can provide a high degree of certainty. In a civil engineering project of this size and complexity, forward-looking plans are subject to change and final, detailed local surveys are carried out shortly before deployment begins.
Some people will not be reached in this phased rollout. The aim is to reach the largest number possible within the budget available, and we are not forgetting about the remainder. As part of the project we are assessing new and emerging technology options through an Innovation Fund, with a view to extending faster broadband in future phases of the programme. Both contracts to deliver the programme are structured to enable further deployment with new investment.
The £410m investment through the Digital Scotland Superfast Broadband project is transforming connectivity across rural Scotland. It has already brought access to over 350,000 new homes and businesses.
Everyone in Scotland can check progress on roll-out for their area using the online checker http://www.digitalscotland.org/whereandwhen
People reporting service issues on the petition should contact their service providers.”
Our response to BT is as follows:
Thank you for your response. It appears to be a response from Digital Scotland, who were consulted when we developed our Action Plan 2015-16. We are seeking a response from BT.
The feedback from rural communities is that the information flow from BT directly and via Digital Scotland is felt to be slow and at times, appears inaccurate. I urge you to read the comments on the petition page for some examples of the frustrations felt.
Rural communities are desperately in need of broadband services and without a concrete answer from BT about whether their area will receive a service, they are unable to move forward with alternative plans. In some places the timescale for receiving this answer has been pushed back time and time again.
For example, comments on the petition currently include:
Helen Webster CROMDALE, UNITED KINGDOM
I run an internet business in a rural part of Scotland with 0.5mgb download speed – I have been involved with CBS for 2 years trying to get a community project off the ground but have been unable to as we do not know which areas will benefit from BT/HIE roll out of superfast broadband even though we know that many areas of our district will not benefit but we are stalled from trying to plug these gaps by lack of postcode data from BT and the rules imposed by CBS.
Stephen Crockett ADVIE, UNITED KINGDOM
We have had to install expensive and not very efficient satellite broadband as our community cannot get information from BT about what shall happen to us. BT and there contractors open reach will not give information to our community council or development trust. They have to be held accountable due to the large sums of public money they are receiving.
Jane Beaton INVERNESS, SCT
We need faster broadband but, more than that, we need honest answers and details about what is happening.
Margaret Meek KINLOCHBERVIE, UNITED KINGDOM
We need reliable broadband but I don’t think there are any firm plans right now to roll it out in my community. BT is “exploring solutions”. It is essential to have more clarity from BT and better communication from our local government.
Imogen Sawyer ABERLOUR, SCT
Having attended a meeting on this yesterday, although it is likely that Sanday will not be included in the plans, it’s still not confirmed!
Walter Goodwin FORTROSE, UNITED KINGDOM
We need clarity and status of the broadband “service” in the Black Isle.
Rory McCune LOCHGOILHEAD, UNITED KINGDOM
It’s been almost 2 years since the initial rollout plan was issued and it really should be clear now who is getting or not getting broadband on the existing schemes.
Through the petition comments we are also picking up issues of poor quality and poor speeds of broadband even where this is supposed to already be superfast.
We question therefore whether the current broadband roll-out programme is fit for purpose and call now for a response from Community Broadband Scotland, Highlands & Islands Enterprise, Scottish Government and BT.
Allyson Perkins ACHATENY, UNITED KINGDOM
Our only access to broadband is via expensive satellite connection. BT frequently insult us with unsolicited calls trying to sell us their broadband service. They are under the illusion we can receive this because ‘their computer tells them’
Adele Stevenson OSE, ISLE OF SKYE, SCT
My broadband connection is pathetic yet I pay more than other areas of the UK where speed is much better and reliability far superior.
John Gordon OBAN, UNITED KINGDOM
having laid a rural fibre optic cable BT need to clarify the frequency of junctions to copper.
Judith Bryant ULLAPOOL, UNITED KINGDOM
No end of problems with broadband and poor sevice from BT. It has affected my business.
Ruth White KIRRIEMUIR, UNITED KINGDOM
I live in the Angus Glens and am sick of paying BT the same for a broadband service as a customer in central Dundee yet have a utterly appalling service which BT refuse to confess to. My only alternative is to just pay for satellite broadband which is a cost I cannot as yet justify adding to my household expenditure.
Jim MacMillan THURSO, UNITED KINGDOM
with a little extra cost many more properties could be connected cable going past properties that wont benifit
We look forward to your response.